Cancellation & Refund Policy
Last updated: 29 July 2026
This policy explains how our products are delivered, how to cancel, and when you're entitled to a refund. It forms part of our Terms of Service.
How and when you get what you pay for
Impostor Watch Monitoring (£20 per month, or £200 per year). Your monitoring starts as soon as your subscription is set up. You'll receive a "set your password" email to access your portal; that secure link is valid for 7 days. Monitoring then runs continuously, and we email you when there's something worth knowing, plus periodic "all clear" summaries. Both plans are the same service — only the billing period differs.
Cancelling your monitoring subscription
You can cancel Impostor Watch Monitoring at any time from your account portal — there's no minimum term and no cancellation fee. When you cancel:
- Your subscription is set to stop at the end of the period you've already paid for — the current month if you're on the monthly plan, or the current year if you're on the annual one. You keep full access and monitoring until then, so you're never cut off part-way through a period you've paid for.
- We don't charge you again after you cancel.
- Whether any of the current period is refunded depends on your plan and when you cancel — see Refunds below.
We can't switch an existing subscription between monthly and annual part-way through. If you want to change plan, cancel and then subscribe again on the one you want.
Refunds
Monthly subscription. Because cancelling leaves your monitoring running until the end of the month you've paid for, we don't usually refund part-months.
Annual subscription. If you change your mind within 14 days of your first annual payment, contact us and we'll refund you in full. After that, cancelling stops the renewal and your monitoring runs to the end of the year you've paid for; we don't refund the remainder.
On either plan, if you were charged in error, charged after you cancelled, or something went genuinely wrong on our side, contact us and we'll put it right.
Nothing in this policy affects your statutory rights as a consumer where those apply.
How to reach us about a cancellation or refund
Email [email protected] with your account email and what you'd like to do, and we'll help. You can also cancel monitoring yourself at any time from the account portal.